9 articles Authentication & Authorization

Directory: Name being duplicated / repeated

 Issue Directory search shows name being duplicated Service Desk analysts may see the name listed as below in service desk utilities Environment LDAP Directory Active Directory Cause  N/a Resolution  Log into SelfService On the left in the Manage Directory Listing section, click to open the menu then click Change Your Name Remove your last name,…

MFA: Generate temporary passcodes for Multi-factor authentication

You do not have any of your devices and need to access a site that is Multi-factor Authentication(MFA) protected. On the authentication page you are trying to log into, click Forgot your device? on the bottom.  Do not see the forgot your device? option? – enter your NetID in the NetID field and click the…

MFA: Retrieve bar code for DUO

Issue: Unable to activate the Duke University DUO for mobile devices and I need the bar code again. NOTE: If you are unable to authenticate into this page, contact your Service Desk listed on the bottom of the page as this page requires multi-factor authentication. Environment: mobile devices web browsers Cause: DUO app on device…

MFA: How to set up a YubiKey

How can I set up my YubiKey? The same information can be found inside your MFA admin tool to setup your YubiKey.  Click Advanced options on the right and click Register a hardware token (YubiKey) Register your hardware token (YubiKey) These instructions apply to registering a YubiKey, a hardware token supported by Duo Security. A…