5 articles IT Service Management

Support@Duke (ServiceNow) Training Links

General Information The Support@Duke service management system (also known as ServiceNow) is used at Duke for several service management related activities, including knowledge, incident, request and change management. The online knowledgebase allows the Duke community to search for answers to technical questions online. The incident, request, and change management process is used by the University and Health…

How To Manage Subscriptions To StatusPage Alerts

OIT uses a vendor hosted service (StatusPage) to post and communicate IT service outages and scheduled maintenance windows.  SUBSCRIBE To subscribe to OIT’s StatusPage alerts visit status.oit.duke.edu In the upper right of the main StatusPage select ‘SUBSCRIBE TO UPDATES’ EMAIL To subscribe your email address to StatusPage alerts select the envelope icon from the ‘SUBSCRIBE…

Support@Duke: Custom Homepage

We have received many requests of how to make a custom homepage for ServiceNow and I was unable to find a reliable source.  This article will guide you through setting one up. This article was not created by the ServiceNow group thus not supported by them.  Feel free to use the feedback form for suggestions.…

Wowza Media Server Documentation List

Creating a Media Folder on the Wowza Media Server Content Share and Assigning Permissions Mounting and Adding Content to the Wowza Media Server Content Share Setting up Links to Wowza Media Content Using JW Player Ensuring QuickTime Files are Compatible with Wowza Wowza Media Server New Folder Creation Request Form Wowza Media Server – Live Streaming Wowza Media Server Flash…