12 articles IT Service Management

Support@Duke (ServiceNow) Training Links

General Information The Support@Duke service management system (also known as ServiceNow) is used at Duke for several service management related activities, including knowledge, incident, request and change management. The online knowledgebase allows the Duke community to search for answers to technical questions online. The incident, request, and change management process is used by the University and Health…

ServiceNow: User Guide For the Mobile App

Question  Is there a resource available to me with tips on using the ServiceNow mobile app?   Answer  There are two resources available: ServiceNow Wiki: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/core-configuration/topic/p_MobileDeviceConfiguration.html In-House User Guide: User Guide.   Additional Information  ServiceNow group name: ServiceNow App Development IT Service: IT Business Tools Service Offering: IT Service Management Apps Offering   Downloading the App The ServiceNow mobile…

How To Manage Subscriptions To StatusPage Alerts

OIT uses a vendor hosted service (StatusPage) to post and communicate IT service outages and scheduled maintenance windows.  SUBSCRIBE To subscribe to OIT’s StatusPage alerts visit status.oit.duke.edu In the upper right of the main StatusPage select ‘SUBSCRIBE TO UPDATES’ EMAIL To subscribe your email address to StatusPage alerts select the envelope icon from the ‘SUBSCRIBE…