35 articles Software Licensing

Adobe Acrobat or Creative Cloud – Membership Expired – You no longer have access; OR This feature is not included in your current license

Adobe Acrobat and Creative Cloud licenses through Duke expire annually on October 8, and users will need to renew their licenses before that date to continue using the software uninterrupted. To purchase a renewal license: Visit http://software.duke.edu and order a license for either Adobe Acrobat Pro or Adobe Creative Cloud. If you have already purchased a renewal…

Adobe – Error – Another User Is Currently Logged In

Adobe Acrobat and Creative Cloud users may receive an error that indicates another user is logged in. Error:  Another user is currently logged in.  In order to sign in using […@duke.edu], please clear your cookies and restart your browser.   Cause & Solution: This error usually indicates that someone is signing in with [firstname.lastname@duke.edu] or literally…

Microsoft Office Activation FAQ for Students

If you can’t find the answer to your question below, please contact the OIT Service Desk at (919) 684-2200. This page includes Office Activation information for Duke students.  If you are a faculty or staff member, visit the Faculty/Staff Office Activation Page. Which version of Office is right for me? How do I download Microsoft Office through 365?…

SAS Information

Visit https://software.duke.edu to download SAS renewal licenses or .ISO files. SAS software is now available at no cost to Duke through a grant to NCICU schools. Duke SAS licenses expire annually on June 30 with a grace period of 90 days after that. SAS may only be installed and used by faculty, staff, and affiliates on…

Office Activation FAQ

Which version of Office should I use? How do I download and activate Microsoft Office through Office 365? How do I activate the volume-licensed versions of Office for Windows? How do I connect to VPN to activate Office when not on the Duke network? How can I verify that my copy of Office is activated?…