5 articles Network, Phones, & Conferencing

Setting up Google Home on DukeOpen Wi-Fi

Note: Google Home does not support enterprise encryption. Therefore, your iPhone or Android device should be connected to DukeOpen (not Dukeblue) and configure the Google Home to use the DukeOpen wireless network. The Google Home app will walk you through the steps to set up Google Home. What you need to get started    •    A…

Using your Desk Phone

For more information about using your phone, you can read the user guides and quick reference guides: Model 7911 Model 7911 user guide (PDF) Model 7911 quick reference (PDF) Model 7911 interactive tutorial Model 7942 Model 7942 user guide (PDF) Model 7942 quick reference (PDF) Model 7942 interactive tutorial Model 7962 Model 7962 user guide…

Distributing Mobile Phone Charges to Cost Centers

Once you’ve set up your online invoices for automatic payment on your p-card, you can distribute charges to individual cost centers for the total expense associated with each mobile number on your account. For small accounts, you may wish to simply submit JVs to distribute charges. For larger accounts, you can prepare a file that can…

VOIP: Conferencing with Duke IP phones

You can establish a telephone audio conference by using your Duke Cisco IP Phone (see instructions below) or, for full-featured audio conferencing with online conferencing options, use WebEx Meeting. Audio conferencing from a Duke (Cisco IP) phone Duke’s phone system allows you to set up a free conference call for up to 10 parties using…

Voicemail: voicemail to email functionality

Issue: Customer requesting voicemail to email Environment: VOIP telephony Office 365 Cause: N/A Resolution: Customers can use the online request form for voicemail to email: Escalation: Issues with the online form – create a Support@duke ticket and submit to telecom-voice-oit If you are unfamiliar with Support@duke – contact the OIT Service Desk at 919 684…