6 articles Duke University

ServiceNow (University Users) – Updated Task Form

Updated Task Form Note: if you have any questions or need assistance please assign a ticket to Service Management-OIT Here is a summary of the updates to the task form: -removal of the current Legacy CI field, replaced by a Configuration Item field-addition of an Application field-IT service field required   New Task Form Layout…

SAP Configuration Update

The latest SAPgui patch (740p12) includes a change in how connections to backend systems are accessed. Server-based configuration is now utilized, replacing locally stored information.  The server information is cached locally, in case the server is inaccessible for some reason.   Effect on Client   After the process is complete, your connections will be greyed…

DukeCard FLEX Payroll Deduction

Using the Duke@Work My Pay Tab, employees can deduct funds from pay and have those funds added to a Flex account associated with their DukeCard.  Through Duke@Work employees can: Establish a one-time or recurring deduction.  Change previously established deductions. End previously established deductions.  Employees should remember the following when working with Flex deductions: Employees can…

MFA: Change mobile info registered with DUO

Can I change the mobile information registered with my Duo Authentication? University users: OIT Service Desk – 919 684 2243Duke Medicine users: DHTS Service Desk – 919 684 2243 Please have ready: The new mobile number you would like to have registered. The platform or type of device  You will be asked to confirm your…

Wowza Live Streaming

Live Media Encoders for Generating Your Live Wowza Broadcast Adobe Media Encoder (PC and Mac) Wirecast Adobe Media Live Encoder The Adobe Media Live Encoder is a free download from Adobe.  You will need to create a new Adobe ID or login using an existing account information.  Flash Media Live Encoder allows you to capture…