19 articles Phones and Voicemail

Global IT Checklist

If you are traveling internationally, OIT recommends you complete these steps before leaving the U.S and considers these recommendations during your travels. Pack power charger and any adapters Make sure device chargers will work at your destination. Most chargers support 100-240 volts, which work in most countries — but, you probably need a plug adapter to…

ACD Reporting & Re-Skilling

Reporting (CUIC) – (Cisco Unified Intelligence Center) Over a hundred different real time and historical reports can be accessed and generated using Cisco’s web based reporting tool CUIC. To Access the reporting tool click on this link CUIC. OIT must provision access rights to users who run reports in CUIC.   Call traffic peg counts…

Voice Mail Instructions (End Users)

Duke’s centralized voicemail system (Cisco Unity) allows callers to record, receive, listen to and forward voice mail messages from their VoIP phones. Users can access voicemail remotely by dialing 919-613-6245 (MAIL). The default PIN code for all new voice mail boxes is “147852” followed by the “#” sign. See PDF attachment below for Unity Voice Mail…

Request Voice Mail Box

Message Taking Voice Mail The standard Cisco Unity voice mail box is configured to take messages from a designated seven digit phone number from Duke’s Cisco Call Manager. Normal voice mail service forwards to voice mail after four unanswered rings Users record their own custom greetings and determine which message is played to the callers (internal…

Reassign Phone (Telephone Display Name/Voice Mail Box)

Caller ID – Name Change When employees change positions, leave Duke or take on other responsibilities the internal caller ID may need to be changed on the telephone and or within Unity voice mail. Phone To change the caller ID name that displays for calls placed within the Duke phone system, please submit a ticket to…