Voice Mail Instructions (End Users)


Duke’s centralized voicemail system (Cisco Unity) allows callers to record, receive, listen to and forward voice mail messages from their VoIP phones. Users can access voicemail remotely by dialing 919-613-6245 (MAIL).

  • The default PIN code for all new voice mail boxes is “147852” followed by the “#” sign.
  • See PDF attachment below for Unity Voice Mail – End User Guide.

From your phone

  • Depress the “Messages” key located on your phone
  • Enter the default PIN code “147852” followed by the “#”symbol
  • Follow verbal instructions to initialize your new voice mail box. You will be prompted to perform three tasks.This process takes approximately 2-3 minutes to complete
    1. Record your name
    2. Record a custom greeting
    3. Change your PIN code

 
Away from your phone

  • Dial 919-613-6245 to access voice mail from outside the office
  • Dial “*” (depress star key)
  • Enter your seven digit phone number (XXX-XXXX) followed by the “#” symbol
  • Enter the default PIN code 147852 followed by the “#” symbol
  • Follow verbal instructions to initialize your new voice mail box. You will be prompted to perform three tasks.This process takes approximately 2-3 minutes to complete
    1. Record your name
    2. Record a custom greeting
    3. Change your PIN code