Adobe – Error – Another User Is Currently Logged In


Adobe Acrobat and Creative Cloud users may receive an error that indicates another user is logged in.

Error:

 Another user is currently logged in.  In order to sign in using […@duke.edu], please clear your cookies and restart your browser.

 

Cause & Solution:

This error usually indicates that someone is signing in with [firstname.lastname@duke.edu] or literally “netID@duke.edu” (rather than using your own netID @duke.edu)

Please try again, using your own netID @duke.edu as the username and trying again.

 

If the issue persists

Please send a screen shot of the error to site@duke.edu, or attach it to a ticket assigned to Site License-OIT.