DukeCard FLEX Payroll Deduction


Using the Duke@Work My Pay Tab, employees can deduct funds from pay and have those funds added to a Flex account associated with their DukeCard.  Through Duke@Work employees can:

  • Establish a one-time or recurring deduction. 
  • Change previously established deductions.
  • End previously established deductions. 

Employees should remember the following when working with Flex deductions:

  • Employees can access the deductions page throughout the pay period; however, changes cannot be made while Corporate Payroll Services is executing a payroll run. Employees will receive a message indicating the system is locked during the payroll run. 
  • For biweekly employees, the deduction is taken once a month and is deducted from the second payment in a month. 
  • Once a payroll is run, all changes to DukeCard Flex account deductions are final and cannot be changed until the next pay period.
  • Money is available in the DukeCard Flex account no later than the first day for the month after the deductions are taken.
  • Recurring deductions can be established for one year.  The year is based upon the pay period in which the deduction is established or changed. 
  • Employees will receive email notifications as follows:

o   When a new deduction is established or when a deduction is changed.

o   Prior to the last deduction indicating that the upcoming deduction will be their last.  

  • For more information about the DukeCard Flexible spending account, review the FLEX FAQs or contact the DukeCard Office at 919-684-5800 or dukecard@duke.edu.    

Establishing a DukeCard Flex Payroll Deduction

  1. Log into Duke@Work – work.duke.edu and go to the “My Info” page and the “My Pay” tab.
  2. On the “My Pay” page, select “Deduction for DukeCard Flex Spending” to access the deductions.   
  3. Once on the Deduction Page, select “Create Deduction” to begin.  
  4. Enter the requested information about the deduction.  Once all the information is entered, select “Save Deduction” to begin the save process or “Cancel” to exit without saving.
  5. A pop-up box appears with important terms and conditions.  Please review all information CAREFULLY.  A deduction summary is included.  If all information is correct, “check” the box authorizing the deduction and select “Save”.  Select “Cancel” to exit without saving information. 
  6. A confirmation screen displays indicating a successful update.  Additionally, a summary of current deductions and a running total of deductions from each payment for the current calendar year displays.  Please note:  this will not display information until the payroll for the pay period impacted is run by Corporate Payroll Services.  Upon final review, if there are errors, select “Change Deduction” or “Stop Deduction” as appropriate. Select the “red X” in the upper right corner of the screen to exit. 

 Changing a DukeCard Flex Payroll Deduction

  1. Log into Duke@Work – work.duke.edu and go to the “My Info” page and the “My
  2. On the “My Pay” page, select “Deduction for DukeCard Flex Spending” to access the deductions.  
  3. If deductions are already established, a summary of the deductions will display.  Select “Change Deduction” to make a change.
  4. Follow the same steps used when establishing a payment.  Enter all the appropriate information regarding the start date, number of pay periods impacted and the amount of the deduction for each pay period.  Select “Save Deduction” to save the changes or “Cancel” to exit the change and leave the deductions unchanged. 
  5. A pop-up box appears with important terms and conditions.  Please review all information CAREFULLY.  A deduction summary is included.  If all information is correct, “check” the box authorizing the deduction and select “Save”.  Select “Cancel” to exit without saving information. 
  6. A confirmation screen displays indicating a successful update.  Additionally, a summary of current deductions and a running total of deductions from each payment for the current calendar year displays.  Please note:  this will not display information until the payroll for the pay period impacted is run by Corporate Payroll Services.  Upon final review, if there are errors, select “Change Deduction” or “Stop Deduction” as appropriate. Select the “red X” in the upper right corner of the screen to exit.   

Please note:  While not recommended, the system will allow multiple deductions using different date ranges.  Since  each deduction is established as a separate entry and each deduction can be established for a year, the net effect may result in  deductions being established for an extended period.   The screen shot below demonstrates this deduction scenario.  To remove unwanted deductions, follow the stops outline in the Stop Deduction section of this reference.   

Ending a DukeCard Flex Payroll Deduction

  1. Log into Duke@Work – work.duke.edu and go to the “My Info” page and the “My Pay” tab.
  2. On the “My Pay” page, select “Deduction for DukeCard Flex Spending” to access the deductions. 

A summary of deductions will display.  Select “Stop Deduction” to end the deduction.

  1. Once “Stop Deduction” is selected, a pop-up box will display.  Carefully read the box and select the “Check Box” to confirm the action.  Select “Save to Delete Deduction” to save your changes or “Cancel” to exit without making any changes.  
  2. You will receive a message confirming the deletion was successfully saved. Notice the “Create Deduction” button displays so a new deduction can be created.