OIT has replaced it’s current DEVA (Duke Environment for Virtualized Applications) environment for Mac users accessing SAP with our New RDS Remote App Environment. It’s a more containerized offering for SAP that will make it feel more like an application versus a full Windows environment.
***Note: All users who currently have access to DEVA have been granted access to the Remote App Environment and should only need to follow the steps below. New users will need to contact the service desk to gain access. To contact the OIT service desk, please call 919-684-2200 or submit a request at http://oit.duke.edu/help***
(Service Desk Only!!) If caller is a New Mac user requesting access to SAP GUI or mentions DEVA – first add the user to the “View-SAPgui-Users” security group before proceeding to the next steps. Allow 5-10 minutes for the changes to occur.
- Download “Microsoft Remote Desktop” from the Apple App Store if the user does not already have it installed. (skip to the next step if the user already has Remote Desktop installed)
Once downloaded and installed, open Microsoft Remote Desktop
Select “Remote Resources” on the top tool bar.
Edit all field with the following information: (Examples below)
UserName: NetID@win.duke.edu (Enter the user’s NetIdD@win.duke.edu)
Password: (user’s NetID password)
Click “Refresh” and the connections will appear in Microsoft Remote Desktop under Remote Resources
** If you are NOT on the Duke, Dukeblue, or DukeOpen Network you have to connect to Duke VPN using Cisco AnyConnect (portal.duke.edu) to access SAP or SAP Remote Apps
** If you do not see the connections appear submit a Service Now ticket or contact OIT Service Desk 919-684-2200 or firstname.lastname@example.org
Once the Connections appear – You may proceed to access SAP, first double click “Authentic Login” to obtain a green ticket
The dialogue box below allows you to select resources that SAP RemoteApp will use for local redirection (ie: Printers and Storage Drives).
**If you click “Select a folder to access remotely” a drop down menu will appear, select “Browse..” Finder will appear allowing you to select a folder locally on your Mac to save documents while connected to SAP GUI. If desired, create a separate folder for this purpose.
Once you have selected a folder, click “Connect” in the bottom right corner
You will be directed to Duo Security: using your preferred method of Multi-factor Authentication. You will type one of the following:
Push (If you have the Duo app installed on your mobile device)
SMS (to have Duo send your code via Text message)
Phone (To call the listed phone number for verification)
If you are not using Duke Multi-Factor Authentication please visit: https://oit.duke.edu/what-we-do/applications/multi-factor-authentication for more information or visit https://idms-mfa.oit.duke.edu/mfa/home to set your preferences.
Once you have Authenticated, the MIT Kerberos Screen will appear
Click “Get Ticket” to login and obtain your green ticket.
Remember to use netid@ACPUB.DUKE.EDU as the Principal
Netid password as “Password”
You can now open SAP Logon GUI
- Duke University employees should call the OIT Service Desk at 684-2200.
- Duke University Health System employees should call the DHTS HelpDesk at 684-2243.
Tell them you are having problems with Remote App for SAP Mac Users.