ServiceNow: User Guide For the Mobile App


Is there a resource available to me with tips on using the ServiceNow mobile app?



There are two resources available:

  1. ServiceNow Wiki:
  2. In-House User Guide: User Guide.


Additional Information 

ServiceNow group name: ServiceNow App Development

IT Service: IT Business Tools

Service Offering: IT Service Management Apps Offering


Downloading the App

The ServiceNow mobile app is available for both iOS and Android operating systems.  It’s available in your respective app stores, and is called “ServiceNow”.




Logging In

Once you download the app and open it, you’ll be prompted to add an instance. 

  1. Type in
  2. Press Continue

  3. You should be redirected to a Duke Sign in screen. Log in using your NetID and password.

  4. Once logged in, the Home Screen appears

If you need assistance:

  • Visit and click Get IT to submit a request or to notify us about an IT problem click Fix IT.
  • Click Contact Us and then Click to Chat with a Service Desk Representative.
  • Call 919-684-2243 to speak with a Service Desk Representative.