ePrint – Using ePrint with macOS 10.9+


Question

How do I print using ePrint in macOS?

 

Answer 

Make sure that you’re using the latest version of the ePrint sofware.  Use this link to get directions on installing the ePrint software.

If you have problems printing, use this link to go through steps for troubleshooting ePrint.

Black-and-White Printing

  1. Select the print option of the application you’re using.  Please note that you may have to use File > Print to modify the chosen printer, otherwise it may default to the last used printer.
  2. When the Print window opens, set Printer: named ePrint_OIT.  If you’d like to print more than one copy or only print selected pages of the document, these adjustments can be made here.

  3. If you want to print double sided, skip this step.  If you want to print single sided, set Presets: to Standard and change Copies & Pages to Layout, then change Two-Sided: to Off.
  4. When the ePrint popup dialog box appears, enter your NetID using all lower case letters.

  5. Swipe your DukeCare at one of the Duke ePrint Release Stations on campus.
  6. Choose the document you’d like to print from your list of your documents and select Print.

Color Printing

Color laser printers are available for your use in Lilly Library and Perkins/Bostock Library.  The ePrint software installer adds an ePrint_Color_Library printer to your printers; use this special printer to send color documents to the color print queue.

NOTE: Before you try to print in color, be sure you have money in your Flex account. Color copies cost 25 cents each.

  1. Select the print option of the application you’re using.
  2. When the Print window opens, choose the printer named ePrint_Color_Library.  If you’d like to print more than one copy or only print selected pages of the document, these adjustments can be made here.
  3. When the ePrint popup dialog box appears, enter your NetID using all lower case letters.
  4. Your document will be sent to a special color queue and only show up at the Color ePrint Release Stations. These jobs will not appear if you swipe your card at a regular Eprint Release Station.
  5. Swipe your DukeCard at one of the Color ePrint Release Stations.  These are located in the lobbies of Perkins or Lilly libraries.
  6. Choose the document you’d like to print from your list of your documents and select Print. Your DukeCard will be charged 25 cents per page once you click this button.

If your color print job had problems (such as a color not printing properly or the paper folding), please bring the printed paper document to Duke Office Products at 3540 Kangaroo Drive, Durham, NC 27705. They will contact the Duke Card Office to facilitate the refund.

For directions to Duke Office Products from your current location, please use this link.

 

Guidelines

Please abide by the following guidelines when using public OIT printers:

  • Do not use printers as copiers: if you need multiple copies of a document, photocopy it.
  • Recycle unwanted paper. There are recycling bins in all of the computer labs.
  • If the printer is out of paper, toner, or not working please submit a Help Ticket using the link below.
  • Send each print job only once.

Remember:

  • Print jobs will remain in the print queue for 24 hours, then will be deleted automatically.
  • Visit http://eprint.oit.duke.edu for printer status and system updates

For additional help, please contact the OIT Service Desk at 919-684-2200 or click on this link for other ways to get help from OIT.
Please make a note of any error messages encountered, the printer name and location, and your DukeCard number so that we may better resolve any issues.