Staff/faculty/affiliates can change their preferred email address via the SelfService tool.
Staff members listed as ‘House Staff’ with company code 0015 can not change their preferred email address
Students do not have the capability to update their preferred email addresses.
- Go to oit.duke.edu and click on OIT account self-service under the Popular Services section.
- Log in with your NetID & Password. MFA may be required on this page.
- Click on Manage Directory Listings on the left side of the page to open the menu. Click Change your preferred email address. Click on your choice or add a new address.
Update time is usually 2-4 hours. This time may change due to server load
If you need to change your primary SMTP address to an address that is not @duke.edu,
contact the OIT SD at the number below for assistance.
If you need further assistance, contact your local IT support group/person
You can also contact your appropriate Service Desk:
University Users: OIT Service Desk – 919 684 2200
Duke Medicine Users: DHTS Service Desk – 919 684 2243