Office 365: Configuring iOS (iPhones, iPads)


We recommend not using iCal with your Office 365 calendar.  For more information, please see KB0022753.

Office 365 is a shared service across the university and health system. Documentation for this service will cover the needs of both Duke Health and University customers.

This article functions for iOS 10.x.


This article is for users who are performing a new setup for your Office365 account on an iOS device such as an iPhone or iPad.

Instructions

 

  1. Tap Settings > Mail, Contacts, Calendars > Add Account
    add account
  2. Tap Microsoft Exchange
     exchange
  3. Enter your address in the Email field (ex. hiro@duke.edu) and supply your password as indicated.  All users should use netid@duke.edu where netid is your Duke NetID.  When sending mail, your from: address may still appear as your firstname.lastname@duke.edu .
    email address
     
  4. If preferred, also provide a more descriptive name for this email account (the default is “Exchange”).
  5. Tap Next on the upper-right corner of the screen. Your iPhone will try to find the settings it needs to set up your account. If successful, checkmarks will appear by each field. 
  6. In the next screen, choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, Calendars, and Reminders are selected. 
     
If your iPhone is unable to locate your settings, you will need to manually enter the server name. 
  1. Tap Settings > Mail, Contacts, Calendars and select the account you just added.
  2. Tap Account. Server, Domain, and Username fields appear.
    1. In the Server field, enter outlook.office365.com .
    2. Leave the Domain field blank.  Do not use WIN or WIN.DUKE.EDU.
    3. In the Username field, enter your netid@duke.edu .  For example, if your NetID is hiro, enter hiro@duke.edu .
      manual setup 
  3. Then tap Done and Done.

Back to top

Need further assistance?

If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk – 919 684 2200
Duke Health Users: DHTS Service Desk – 919 684 2243