Finding Duke office365 SMTP address online

Find smtp address via owa   Step 1) visit mail.duke.edu   Step 2) Select the gear wheel in the upper right hand corner   Step 3) Under “Your app settings” select “mail”   Step 4) On the left reading pain select “POP and IMAP” under “Accounts”   Step 5) The smtp address and settings will…

Office 365: Attach or link a Duke Box file via Microsoft Outlook mobile app

Issue: Attach Duke Box file via Microsoft Outlook mobile app Environment: Microsoft Outlook for android Microsoft Outlook for iOS Cause: N/A Resolution: Create a new email via the Microsoft Outlook app On the bottom, click the attachment icon Select Choose from files Choose a recent file or click SEE ALL in the list under the…

Voice Mail Instructions (End Users)

Duke’s centralized voicemail system (Cisco Unity) allows callers to record, receive, listen to and forward voice mail messages from their VoIP phones. Users can access voicemail remotely by dialing 919-613-6245 (MAIL). The default PIN code for all new voice mail boxes is “147852” followed by the “#” sign. See PDF attachment below for Unity Voice Mail…

Request Voice Mail Box

Message Taking Voice Mail The standard Cisco Unity voice mail box is configured to take messages from a designated seven digit phone number from Duke’s Cisco Call Manager. Normal voice mail service forwards to voice mail after four unanswered rings Users record their own custom greetings and determine which message is played to the callers (internal…

Reassign Phone (Telephone Display Name/Voice Mail Box)

Caller ID – Name Change When employees change positions, leave Duke or take on other responsibilities the internal caller ID may need to be changed on the telephone and or within Unity voice mail. Phone To change the caller ID name that displays for calls placed within the Duke phone system, please submit a ticket to…