Box.com: account prior to Duke

Issue: Transfer non-Duke box account to Duke box license Environment: duke.box.com Cause: N/A Resolution: Log into Box Click the arrow next to your name on the top right corner Select ‘Account Settings’ In the section marked, ‘Login and Email Addresses’, click ‘Add more emails’ Enter the non-Duke address and save changes Follow the steps in…

Office 365: Forward email as attachment

Issue: Send an email as an attachment due to questionable email or pertinent information needed Environment: Outlook on the Web(OWA) Outlook 2016 for MAC Outlook 2013/2016 for Windows Cause: N/A Resolution: Outlook On The Web: Log into OWA Click ‘New’ Click the icon on the top right of the new message window to open it…

SAP Configuration Update

The latest SAPgui patch (740p12) includes a change in how connections to backend systems are accessed. Server-based configuration is now utilized, replacing locally stored information.  The server information is cached locally, in case the server is inaccessible for some reason.   Effect on Client   After the process is complete, your connections will be greyed…

Office 365: @alumni.duke.edu setup for Outlook

Duke Alumni can set up their @alumni.duke.edu email on Outlook clients. See below for steps and restrictions Applicable clients:Outlook 2013 for WindowsOutlook 2016 for WindowsOutlook 2016 for MAC(Minimum version 15.21.1)   Outlook 2013 for Windows: To set up your account on this client, you will first need to install a registry entry.Download it here: Close…

Outlook: update password via credential manager

Issue: Outlook not accepting password entered in popup dialog box Environment: Windows Vista Windows 7 Windows 8 Windows 10 Cause: n/a Resolution: Click the start icon  to pull up a search box Type in ‘credential manager‘ and click the link when it appears The stored credentials for Outlook will be under the heading: MS.Outlook.???????. There…