Office 365: Open a shared mailbox via OWA

Issue: Accessing a shared mailbox via Outlook on the Web ( OWA ) you have been granted ‘full access’ to Environment: Outlook on the Web Cause: n/a Resolution: Log into OWA On the top right, click your avatar to open a drop-down menu Click ‘Open another mailbox’ Start typing in the shared mailbox you have…

MFA: Generate temporary passcodes for Multi-factor authentication

You do not have any of your devices and need to access a site that is Multi-factor Authentication(MFA) protected. On the authentication page you are trying to log into, click Forgot your device? on the bottom.  Do not see the forgot your device? option? – enter your NetID in the NetID field and click the…

MFA: Linking LastPass to Multi-factor Authentication

Symptoms  **NOTE** – This process is for DUO Mobile with LastPass not for use with a YubiKey. This process is for users who have a LastPass Premium account from Duke and would like to link multi-factor authentication via the Duo Mobile app or other options supported by LastPass. LastPass Enterprise – If you are a…

VPN: University VPN Install and Connection Guide for Windows

Installing the University VPN client and connecting   **MFA is now required for VPN access, please see kb: KB0028460 for instructions**   These steps are for connecting the University VPN client via Windows only.  Every member of the University community with a NetID has access to download the VPN Client. If you need assistance with the DUHS…

LastPass: Premium License through Duke

Software Description: To make your online life easier and safer, Duke is now sponsoring a LastPass Premium account for all students, faculty, and staff. LastPass is a password manager that helps you centrally manage your passwords by saving them to an easy-to-use vault. Once installed in your browsers, LastPass facilitates logging into your sites by…