Office 365: Open a shared mailbox via OWA

Issue: Accessing a shared mailbox via Outlook on the Web ( OWA ) you have been granted ‘full access’ to Environment: Outlook on the Web Cause: n/a Resolution: Log into OWA On the top right, click your avatar to open a drop-down menu Click ‘Open another mailbox’ Start typing in the shared mailbox you have…

MFA: Generate temporary passcodes for Multi-factor authentication

You do not have any of your devices and need to access a site that is Multi-factor Authentication(MFA) protected. On the authentication page you are trying to log into, click Forgot your device? on the bottom.  Do not see the forgot your device? option? – enter your NetID in the NetID field and click the…

MFA: Linking LastPass to Multi-factor Authentication

Symptoms  **NOTE** – This process is for DUO Mobile with LastPass not for use with a YubiKey. This process is for users who have a LastPass Premium account from Duke and would like to link multi-factor authentication via the Duo Mobile app or other options supported by LastPass. LastPass Enterprise – If you are a…

VPN: University VPN Install and Connection Guide for Windows

Installing the University VPN client and connecting These steps are for connecting the University VPN client via Windows only.  Every member of the University community with a NetID has access to download the VPN Client. If you need assistance with the DUHS connection, please contact the DHTS Service Desk at 919 684 2243. The MAC version…

LastPass: Premium License through Duke

Software Description: To make your online life easier and safer, Duke is now sponsoring a LastPass Premium account for all students, faculty, and staff. LastPass is a password manager that helps you centrally manage your passwords by saving them to an easy-to-use vault. Once installed in your browsers, LastPass facilitates logging into your sites by…