Office 365: Add shared resource via OWA

Issue: Access a shared resource via OWA Resolution: Log into OWA Right click on your main folder(usually your name) In the dialogue menu, click Add Shared Folder Type in the name of the resource until you see it appear – click it when it does.If your shared resource does not appear with a simple search,…

Office 365: Open a shared mailbox via OWA

Issue: Accessing a shared mailbox via Outlook on the Web ( OWA ) you have been granted ‘full access’ to Environment: Outlook on the Web Cause: n/a Resolution: Log into OWA On the top right, click your avatar to open a drop-down menu Click ‘Open another mailbox’ Start typing in the shared mailbox you have…

Office 365: Two Ways to Add a Shared Mailbox in Outlook

There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook).  This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way. The first option will add the mailbox more for viewing purposes. You will…